Frequently Asked Questions

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Library Cards

What do I need to get a library card? http://www.pplc.us/libcardform.shtml. Residents of Pinellas County only need a picture ID showing their current address. New Pinellas County residents who do not have their current address on their ID can bring any document that displays their name and current address, such as a utility bill, a lease, etc. Applicants under the age of 16 need a guardian’s signature.

Can I use my Clearwater Library card at any of the Pinellas Public Library Cooperative (PPLC) member libraries? Yes. A list of PPLC libraries is here http://www.pplc.us/libraries.shtml.

What should I do if I lose my library card? You should notify the library immediately at 727-562-4970 to have the card deactivated.

Do library cards expire? Yes. Every three years. To renew a library card, patrons must go in person to any PPLC library with their picture ID showing their current address or a picture ID with any document that displays their name and current address, such as a utility bill, a lease, etc.

How do I register online for a library card? Go to http://www.myclearwaterlibrary.com/ – click on Catalog – click on My Account – click on Register – Fill out the form – Click Submit – Write the number issued to you and take it to any PPLC library to activate the card within 30 days. With this number, you will be able to access the Clearwater Public Library System databases from home. However, you will not be able to download eBooks or other e-materials until you are issued a permanent library card.

Can I check out materials if I have a Hillsborough library card? Yes. PPLC has reciprocal borrowing agreements with many local library systems. The patron must bring a picture ID and current active card from their home library in order to register with a PPLC library. Click http://tblc.org/wp-content/uploads/2014/11/Reciprocal-Borrowing-Participating-Libraries.pdf to see a list of libraries which have reciprocal agreements with PPLC.

Borrowing

How many DVDs, books, Blu-rays, etc., may I check out? The answers are located here:  http://www.pplc.us/misc-pdf/CirculationPolicy_2017.pdf. This resource also lists the fines for all materials. The total number of requests allowed for all materials is 25.

Can I download books to my Kindle, iPad, or Nook? Yes. The library has several services for downloadable materials, including Overdrive, Hoopla and Zinio. Overdrive help: https://help.overdrive.com/#default, Hoopla help: https://www.hoopladigital.comsupport, Zinio help: https://support.inio.com/hc/en-us.

How can I find large print books in the catalog? Go to https://www.myclearwaterlibrary.com/ –  click on Catalog – click on the drop-down menu in All Libraries and select Large Print.

How do I login to my account online? Go to https://www.myclearwaterlibrary.com/ –  click on My Account – click login – sign in using your username and PIN/password.

May I suggest that the library purchase items which are not in the collection? Yes. The library may purchase up to twelve (12) items per year requested by any single patron if it aligns with the library’s “Materials Selection Policy” https://www.myclearwaterlibrary.com/about/policies.  Purchase suggestions may be submitted through the library’s website https://www.myclearwaterlibrary.com/about/contact/suggest-a-purchase.

Do you have back issues of magazines available? Yes. The branches maintain the most recent 12 issues of a variety of popular magazines. The current issue is restricted to in-library use only. The older issues may be checked out. Holds may not be placed on Clearwater periodicals. The Main library maintains an in-library-use-only archive of select titles. Call 727-562-4970 for titles.

What is the number to renew materials when the library is closed? The PPLC renewal line is 727-286-6894.

Is there a way to view the titles of items I have checked out in the past? Yes, if you opt in.

The library does not maintain records of check out history. If you want to keep a reading list, proceed as follows: Login to your library account at https://www.myclearwaterlibrary.com/ – click My Account – click Login – under Personal Information, click Preferences –click the check box next to Show My Checkout History – Click Update. Patrons may disable this feature at any time.

Do you have textbooks in your collection? No. We do not purchase textbooks, but we do have a small number which have been donated.

Computer and Internet Services

What do I need to use a computer? You need a library card or Computer Use Only Card. A photo ID is required to obtain a Computer Use Only Card. Express Computers, which may be used for 15 without a card for 15 minutes, are available at each Clearwater location except East. Express Computers have the same software as the non-express computers and are connected to a printer.

How long may I use a computer? You will receive an hour upon logging in. Near the end of your session, if there is not a waiting list, you will be offered an additional half hour. There is a daily limit of four hours. All computers automatically shutdown 15 minutes before closing.

How many computers are there at each branch? Main 32, Countryside 25, East 41, N Greenwood 29, Beach 4.

Can I download documents on the public computers? Yes. You may also save a document to a pen drive/memory stick/flash drive/USB drive. 1 GB flash drives are for sale at each location for $5.

How do I connect to the library wi-fi? In your device’s wi-fi settings, click on the ClearwaterLib network – type myclearwaterlibrary.com into your browser – click the box to accept the library’s Terms of Service.

Can I print from my laptop? From Apple devices, yes. Use Air Print to see the available printers; from Windows and Android devices, it depends. Prompt the patron to visit the nearest library for instructions.

Can I download programs on the public computers? No.

Can I print my boarding pass at the library? Yes. The Main, Countryside, North Greenwood and Beach libraries have Express Computers that you may use for 15 minutes without a library card. Black and white prints are 15 per page; color prints are 50 cents per page.

Do you have computers available for children? Yes. All five Clearwater libraries offer computers that children may access with their library card. These computers have access to the Internet and have Microsoft Word, Excel, and PowerPoint.

Can I reserve a computer? No. They are first come, first served.

Can staff help me on the computer? Yes, to a certain extent. The amount of technology assistance staff can provide depends on the activity level of the library and the skill level of the individual staff member.

Staff can assist patrons with the following technology tasks:

  • Sign in for a computer.
  • Open and close a program.
  • Open and save a file.
  • Send a job to be printed.
  • Troubleshoot library hardware and software.
  • Provide basic reference materials and handouts.
  • Get you started on filling out online forms or applications.
  • Get you started using electronic materials services like Overdrive, Zinio and Hoopla, etc.

Staff cannot assist patrons with the following technology tasks:

  • Physically type a document
  • Provide in-depth training on computers or software.
  • Make a website work when it is down or busy.
  • Type online forms or applications, especially those requiring personal information.
  • Understand all websites and how they work.
  • Demonstrate games, chat rooms, and other online programs.
  • Troubleshoot personal hardware and software.

Where can I take computer classes at the library? Check the calendar. http://myclearwater.evanced.info/signup/; there are different offerings at each Clearwater library location.

Library Services

Do you have a copier? Yes. There is a a copy machine at each location.

What is the cost for copies? Black and white copies are 15 cents each and color copies are 50 cents each.

Can I rent the Main library rooftop for an event? No. Local alternatives are here https://www.myclearwaterparks.com/programs/field-reservations-and-facility-rentals and here https://www.myclearwaterevents.com/info/available-locations.

Is the library going to be closed? Please call 727-562-4970 for closures or check the following: https://www.myclearwater.com/news-info/city-holiday-s and https://www.myclearwaterlibrary.com/.

Where can I take classes to prepare for the USCIS citizenship exam? Clearwater Adult Education Center https://www.pcsb.org/caec; Literacy Council of Upper Pinellas https://lcup.net/news/citizenship-2/; UMCM Suncoast https://www.umcmsuncoast.org/.

Does the library have s microfilm/microfiche reader? Yes. Only at the Main library, on the third and fourth floors. The Main Library also maintains a small collection of local newspapers on microfilm.

Can the library help me find an obituary? Yes. Go to https://www.myclearwaterlibrary.com/ – click How Do I? – click Request Research – fill out the form Request Information – click Submit. Inform the patron that it takes at least four weeks to process the obituary.

Does the library receive donations? Yes, at the Main Library. The library accepts donations of books, CDs, magazines, VHS tapes and DVDs in good conditions on behalf of the Friends of the Library. Bring them to the Main Library Circulation Desk during open hours. Ask to borrow a cart if needed. A Quit Claim receipt will be issued upon request. The library will refuse materials that are outdated, in poor condition, dirty, buggy, moldy, etc. If patrons wish to donate items other than those, please contact the Friends of the Clearwater Library at 727-562-5234. cannot be received at the East Community Library, the North Greenwood Library, the Beach Library, or the Countryside Library.

Do you have homework help? Where? When? Yes. Check the calendar at http://myclearwater.evanced.info/signup/, there are different offerings at each Clearwater Library location.

Do you have mentoring, proctoring assistance, or Interlibrary Loans? No, not through Clearwater libraries. But area libraries and agencies do. Mentoring: Pinellas County School Tutor Mentor Program www.pcsb.orgvolunteers@pcsb.org, 727-588-6405, 727-588-6484; Big Brothers Big Sisters of Pinellas County www.bbbspc.org, 1-888-841-3568, 727-518-8860. Proctoring: East Lake Library, Largo Library, Oldsmar Library, Safety Harbor Library, St. Petersburg College 727-341-4772. Interlibrary loans: Dunedin Library, Gulf Beaches Library, Palm Harbor Library, Safety Harbor Library, Seminole Community Library, Tarpon Springs Library.      

Can I do court-ordered community service hours at the library? No. Possible options: Clearwater Parks and Recreation at 727-562-4803 or the Crisis Center of Tampa Bay at 211.

Does the library have fax or notary services? No. The following PPLC-member libraries offer these services: Fax – Dunedin, East Lake, Gulfport, Largo, Oldsmar, Palm Harbor, Safety Harbor, St. Petersburg. Notary – Dunedin, East Lake.

Does the library have a scanner? Yes. The library’s copier can scan documents to a flash drive. Patrons may bring their own or borrow the library’s. Scanning is free. It cannot email documents directly from the scanner.

Do you have a typewriter for public use? Only at the Main Library. You must provide your own paper and correction materials. Paper is also available at the Reference Desk for $.15 per sheet.

May I register to vote at the library? Yes, you may apply in person at the library or online at http://www.votepinellas.com/ The library will mail the application for you or you may choose to do so yourself. You will receive your card in the mail from the Supervisor of Elections.

What services do you offer for blind and visually impaired patrons? The Talking Book Library of Pinellas County offers audio books through the mail. Contact them at 727-441-9958, or online at www.pplc.us/tbl. All Clearwater libraries offer large print books, books on CD and downloadable books and audio books for checkout.

What services do you offer for deaf and hard of hearing patrons? The Deaf Literacy Center of the Pinellas Public Library Cooperative is located at the Safety Harbor Library and can be reached by phone at 727-724-1525 x4120 or online at http://www.pplc.us/dlc/contact.shtml. The Main Library offers equipment for videoconferencing for deaf and hard of hearing patrons. Ask at the third-floor Reference Desk.

How do I reserve a meeting room? Go to https://www.myclearwaterlibrary.com/ –  click on How Do I? –  click on Reserve a Meeting Room or Studio –  click on Book a Meeting Room –  follow the instructions. Meeting rooms must be booked online at least four (4) days in advance and up to six months in advance and are only available for non-profit groups. All meetings must be open to the public, free of charge and organizers may not require registration or collection of attendees’ information. 

How do I reserve a study room? Go to https://www.myclearwaterlibrary.com/ –  click on How Do I? –  click on Reserve a Study Room –  click on Book a Study Room –  follow the instructions.

Can I volunteer at the library? Yes. Adults, please visit https://www.myclearwaterlibrary.com/how-do-i-/get-involved/adult-volunteers/ for more information and to download an application. Teens, please visit https://www.myclearwaterlibrary.com/kids-teens/volunteer for more information and to download and information packet.

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